Returns Policy

At ShopWithSteez, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 30-day return policy. Below are the details of our return policy:

• Items must be returned within 30 days of receipt.
• Products must be in their original condition, unused, and with all original packaging and tags intact.
• Returns are only accepted for items purchased directly from ShopWithSteez.
• Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item.
• Shipping fees for returns are the responsibility of the customer unless the item is defective or incorrect.

To initiate a return, please contact our support team at support@shopwithsteez.com with your order details and reason for the return. Our team will guide you through the process.

Shipping Information

We are committed to providing fast and reliable shipping services to our customers. Here’s what you need to know about our shipping process:

• Orders are processed within 1-2 business days after payment confirmation.
• We offer domestic shipping within 2-5 business days. (We are only available in Kaduna at the moment)
• Tracking information will be provided via email once your order has been shipped.

Please note that delivery times may be affected by unforeseen circumstances such as customs delays or extreme weather conditions. If you experience any issues with your shipment, feel free to contact us at support@shopwithsteez.com.

Frequently Asked Questions